Warranty

Sytech offers a repair warranty for new products purchased prior to January 1, 2022, which is valid for 2 years. For products purchased on or after January 1, 2022, the warranty extends to 3 years.

In the event that a product cannot be repaired, we will arrange for the replacement of the defective device, part, or component due to manufacturing defects.

This warranty is applicable as long as the purchase is verified with the corresponding invoice or receipt.

Replacement parts, whether purchased or installed by qualified professionals, are covered by a 6-month warranty. Please be aware that any tampering with the product by unauthorized personnel may invalidate both the replacement part’s warranty and the original product warranty.

The replacement of any component does not extend the product’s warranty period. However, any intervention performed by our Technical department will include a 6-month warranty on the repaired or replaced component.

Products sent to our Technical department that are found to have no faults upon inspection or that exhibit issues not covered by the warranty will incur a minimum fee for evaluation and, if applicable, transportation costs. Should the customer approve the repair estimate, there will be no charge for assessment and diagnosis; however, transportation fees will still apply.

Customers are responsible for transport costs associated with warranty repairs conducted outside the national territory.

It is essential that the product is securely packaged and includes all drivers, cables, and accessories that were included at the time of purchase, along with the corresponding invoice or receipt. We cannot accept responsibility for any accessories or components acquired from third parties that have been added to Sytech products, nor for any damage arising from the use of non-Sytech accessories. Additionally, we do not assume liability for any data loss on the devices; customers should back up their data prior to sending the product for repair.

Any issues identified upon receiving the merchandise must be clearly documented on the delivery receipt from the carrier and reported within 24 hours to atencionalcliente@sytech.es. In accordance with Article 366 of the Commercial Code, claims for damage, dents, or shortages attributed to transport will not be honored if more than 24 hours have elapsed since the delivery of the goods. If no issues are reported within this timeframe, the delivery will be deemed correct, and Sytech will not accept any responsibility for damaged goods or missing items.

The estimated timeframe for repairs is approximately 10 business days from the date the product is received at our facilities.

Normal wear and tear from the use of any components (such as batteries, filters, wheels, buttons, etc.) is not covered by the warranty.

Any improper handling of the product, whether of its software or hardware, will result in the automatic nullification of the warranty.

Replaced parts during any warranty intervention, which are provided at no cost to the user, remain the property of Sytech.

Sytech cannot be held responsible for information stored in the internal memory of the device or on memory cards. We also do not accept responsibility for memory cards or other accessories (such as remotes, trays, baskets, combs, etc.) included with items sent for technical service.

Therefore, it is the customer’s responsibility to ensure that the product is not sent with materials that were not part of the device at the time of purchase.

The Technical department reserves the right to replace the defective device with another of similar specifications, regardless of the price of the original model at the time of the user’s purchase.

For accessory purchases, please contact us via email at atencionalcliente@sytech.es. Repairs and shipments will be conducted exclusively within the Iberian Peninsula, Balearic Islands, and Canary Islands.