Frequently asked questions

You can make your purchase directly from the website without needing to log in or register as a customer to enjoy various benefits. By subscribing, you will receive information about the latest news, access to special promotions, accumulate "Lives" points, and have access to your purchase history, among other advantages.

If you decide to create an account, you can delete it at any time by contacting us through the contact form.

To make a purchase, simply select the "ADD TO CART" button on the products you are interested in. Once you have finished your selection, choose "CHECKOUT" to proceed to payment. Remember that to apply your "Lives" points to your purchase, you must be logged in.

You can access your cart at any time using the icon located in the upper right corner of the page. Upon completing your purchase, you will receive a confirmation email with the details of your order. Once the shipping agency collects the package, you will receive another email confirming the shipment. Additionally, you can view a copy of your invoice and track your order at any time from your account on our website.

Yes, all the prices displayed on our Sytech website include VAT.

Credit or Debit Card: To make purchases on our online store using your credit or debit card, you need to have the secure payment system activated. If you don't have this option yet, we recommend contacting your bank to activate it or selecting another available payment method.

BIZUM: This payment method is only available for purchases in Spain. It is a simple, fast, and secure option. You can now buy with Bizum in just a few seconds using your phone and the 4-digit code provided by Bizum before completing the purchase. Your bank will validate the transaction, and that's it! It's that easy.

Bank Transfer: Available exclusively for purchases in Spain and Portugal. If you choose the bank transfer or deposit option, we will provide you with the necessary details to make the payment at the end of your order. The order will be processed once the payment is confirmed, which may take up to 48 business hours.

PayPal: When you select PayPal as your payment method, a fee will apply based on the order amount. This amount will be clearly detailed in the cart, where you can also change the payment method if you prefer.

Orders paid with credit card, BIZUM, or PayPal that are confirmed before 2:00 PM are prepared and handed over to the shipping agency on the same day. Orders placed after 2:00 PM, as well as those made during holidays or weekends, will be prepared and delivered to the carrier the next business day. The delivery time of each carrier varies between 24 and 72 hours from collection at our warehouse.

In the case of orders paid by bank transfer, preparation and delivery to the shipping agency occur once the payment receipt is confirmed, which may extend the timeframe by up to an additional 48 hours.

Once we have handed over your order to the carrier, you will receive an email with the tracking number for the shipment, and you can download your purchase invoice from our website

All Sytech products available in our online store come with a 36-month warranty.

You can review all the general warranty conditions by clicking on this link.

Returns and Exchanges Policy

Refunds will be processed using the same payment method that was used for the purchase. Any costs incurred from the chosen payment method or special shipping may be deducted from the amount to be refunded.

To return a product, you must complete the following form, keeping in mind the following information:

• The merchandise to be returned must have the authorization number provided by our Customer Service via email after filling out the previous form.

• It is necessary to send the product correctly protected, in perfect condition, with all accessories, instructions, packaging, and wrapping in the same condition as received.

• The costs of returning the product to our facilities will be deducted from the refund amount unless the product is defective or does not match the information provided in the description, qualities, or uses advertised.

Upon receiving the package, we will verify that everything is correct and proceed with the corresponding refund for the returned items. The approximate processing time is 7 days from when we receive it at our facilities. The refund will be made using the same payment method that was used for the purchase. Original processing fees from PayPal will be deducted from the amount to be refunded.

For Spain (Mainland):

• Free return shipping on orders over €29.99.
• Orders between €0 and €29.99: €3.95.
• If any discount causes the total to be less than €30, return shipping costs will be recalculated based on the information above.

For the Balearic Islands, Canary Islands, Ceuta, and Melilla:

• Balearic Islands: Fixed return cost of €7.95 for up to 3.5 kg. For over 3.5 kg, a fixed cost of €15.00.
• Canary Islands: Fixed return cost of €12.00 for up to 3.5 kg. For over 3.5 kg, a fixed cost of €35.00.
• Ceuta and Melilla: Fixed return cost of €7.95 for up to 3.5 kg. For over 3.5 kg, a fixed cost of €25.00.

At Sytech, we cannot control the customs clearance of products. Therefore, customers from the Canary Islands, Ceuta, and Melilla must bear the costs of any customs duties and/or import taxes that may arise. The return shipping costs do not include customs fees and/or taxes.

For Portugal (Mainland only):

• Free return shipping on orders over €29.99.
• Orders between €0 and €29.99: €3.95.
• If any discount causes the total to be less than €30, return shipping costs will be recalculated based on the information above.

If you wish to exchange any products you purchased from our online store, please contact us through the following form

If you placed an order by mistake or you made an error in the product, address, or any other detail, and you wish to cancel it, we recommend that you send an email to info@sytech.es as soon as possible. If you request the cancellation on the same day of the purchase, we will be able to cancel the order and process the refund immediately.

The refund will be made using the same payment method used for the purchase.

If the order has already been shipped, we will first coordinate with the shipping company to return the package, and once it is received, we will proceed to refund the corresponding amount

Yes, of course. The law requires that instructions be available, at least, in Spanish but all our products include English and Portuguese manuals as well. Additionally, you can download the manuals directly from each product page on sytech.es.